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Solutions · Product & research

Build what they’re begging for.

Your roadmap should not rest on the loudest stakeholder or a survey nobody trusts. Crowd Intelligence shows you what thousands of real users want, hate and switch over, and its AI Agent answers the hard questions with the threads attached.

What your users are saying

“switched off it last month, they kept shipping features nobody asked for”

r/ProductManagement

“the one thing I wish any tool in this space did is proper team roles”

r/SaaS

“honestly the new dashboard is exactly what we’d been begging for”

r/startups

“no API access is a dealbreaker. how is that still not standard”

r/devtools
01 — The product team’s dilemma

Building blind is expensive.

Your roadmap should not hinge on the loudest voice or a study that is already stale. Meanwhile thousands of your users are openly debating your category: listing what is missing, praising what works, and explaining exactly why they churned. You just have not been in the room.

✕ the loudest voice
Opinion beats evidence.
The most senior person in the room decides what gets built, not the strongest evidence of what users need.
✕ research cycles
Answers arrive late.
By the time the study comes back the window has closed, and it only asked what you already thought to ask.
✕ analytics
What, never why.
Dashboards show what users did. Never the reason, the workaround, or the feature they wished existed.
✕ a few interviews
A handful of voices.
Six scheduled calls cannot represent thousands of users, and people perform when there is a recorder.
Meanwhile, your users are telling you exactly what to build, on the internet’s biggest watering hole: Reddit.
02 — The shift

Your users already wrote the roadmap.

Crowd Intelligence reads every conversation in the subreddits your users live in, thousands of threads, and turns them into the unmet needs, feature requests and churn reasons they raise unprompted. Ask it anything in plain English and get the answer with the sources attached.

Thousands of unprompted opinions → one clear answer

AI AgentAsk the data, in plain EnglishLIVE
What features do people wish our category had?
reading 3,418 conversations
03 — The competitive picture

Know where you stand, and why.

See who is gaining and losing ground in the conversation, how users feel about each competitor, what they keep raising, and the voices driving it. Your whole category, the way your users see it.

CompetitorsShare of voice across the subreddits you track
Trending
Your brand↗ +212%
Vantage↗ +124%
Mainsail↗ +47%
Quill↗ +31%
Stable
Cargo± 1%
Pier± 2%
Harbor± 0%
Falling
Tideway↘ −68%
Northpeak↘ −22%
Ledgerly↘ −9%
Who is gaining groundEvery rival by share of voice, and who is losing it.
04 — Ask, and it goes to work

Hard questions, answered with the sources.

The AI Agent does not summarize a dashboard. It searches every post and comment by meaning, counts what changed, draws the chart, and links every claim to the thread it came from. Walk into planning with the answer and the sources attached.

AI AgentLIVE
What’s driving churn mentions this quarter?
  1. Searching 2,960 conversations by meaning1,482 matching threads & commentssearch_discussions
  2. Grouping the reasons, this quarter vs last4 reasons, ranked by momentumquery_breakdown
  3. Drawing the chart from those numbersChart attachedrender_chart
  4. Checking every claim against the threads3 sources verifiedcite
Reading the question

Reliability is the story this quarter: outage threads are up nearly 3×, and most of them name the same week.1Second is a missing feature, not a broken one: team roles and an audit log come up in almost every “we outgrew it” thread.2The renewal price change is third and rising fastest among long-tenured accounts.3No API access is flat and mostly r/devtools. If you fix one thing before the next renewal cycle, make it visible reliability: a status page and an incident write-up answer the top thread directly.1

Sources1r/ProductManagement“cancelled after the third outage this month”1.1k · 2d ago2r/SaaS“we outgrew it: no team roles, no audit log”426 · 5d ago3r/startups“the renewal email was the first I heard of the new price”204 · 1w ago
3 sources · 1,482 conversations read
Answers, not dashboards to decode
Ask in plain English. The agent digs through the Reddit conversations and the numbers, then tells you what changed and why.
Evidence you can click
Every answer cites the real threads and comments behind it, and every number is checked against the data before you see it.
A report for the room
Export the PDF report of the same slice, KPIs and top lists with the filters listed, for the stakeholder review.
05 — Where it goes to work

Six ways product teams use it.

Same starting move every time: stop guessing, and read what your users already told you.

Discovery & validation

Find demand before you build.

Surface the unmet needs and feature requests people raise unprompted, and gauge how widespread each one really is. Ask the agent, and every answer comes back with the threads behind it.

Outcome → build with evidence you can click, not assumptions.
Prioritization

Build what they keep asking for.

Rank requests and pain points by how often and how intensely they come up, so the roadmap reflects real weight.

Outcome → a roadmap you can defend with data.
Differentiation

Beat rivals where they’re weakest.

See precisely what frustrates competitors’ users, and turn those gaps into your wedge.

Outcome → a product that wins on what matters.
Voice of customer

Always-on VoC, zero recruiting.

Replace the occasional interview round with a continuous feed of unprompted, honest user opinion.

Outcome → VoC that never goes stale.
Churn & retention

Know why they leave.

Catch the reasons people switch away, from you and from competitors, in their own words, as it happens.

Outcome → fix the leaks before they widen.
Positioning input

Hand marketing the truth.

Feed real language and competitive sentiment to marketing, so the story matches what users actually believe.

Outcome → product and message in lockstep.
06 — A sprint with Crowd Intelligence

From hunch to shipped with confidence.

Bring evidence to every roadmap decision, start to finish.

01
Scope

Size the demand

Ask the agent what your market wishes your category did, and how many people are asking. Walk into planning with the receipts.

02
Decide

Rank by real weight

Stack requests against the live pain-point board, by how often and how intensely they come up. Export the PDF report and defend the roadmap with data.

03
Build

Ship the right thing

Build against real needs and real language, not a persona doc, so what you ship lands the first time.

04
Validate

Confirm you nailed it

After ship, watch sentiment on the feature theme to confirm you solved the real problem. Close the loop.

Stop guessing the roadmap.

Thousands of users already told you what to build. Go read the room on Reddit.